FAQ's

Every product on our website is sourced from the official South African distributor. We do not deal in parallel or grey imports and every item is 100% genuine.

Luminoxwatches.co.za, as the official retailer of Luminox Watches in South Africa, will uphold the international guarantee provided. For any repairs or warranty related enquiries, please email us at: support@tregerbrandsworkshop.zendesk.com

You can also view our full warranty policy here.

All items in stock will be dispatched within 5 - 7 working days of receiving a cleared payment for the order.

We ship all over South Africa, as well as Namibia, Botswana and Zimbabwe.

Luminoxwatches.co.za offers free shipping to anywhere in South Africa for all orders. Shipping to Botswana, Namibia and Zimbabwe is available - please contact us for a shipping quote. Click here for our full shipping policy.

For international deliveries, please contact us for a shipping quote.

As soon as a courier has been assigned to your order, and the item has been scanned into their hub, you will be sent a shipping notification email with a tracking number which you can use to track your order right to your door.

The following payment methods are accepted online:

PAYFAST (Visa, Mastercard, Masterpass, Instant EFT, Mobicred)

OZOW (Instant EFT)

ZAPPER (QR Code)

PAYJUSTNOW (Monthly installments)

Although we do our best to ensure our stock levels are always accurate, there are instances where they are unable to locate the item in the warehouse. If this happens you will be contacted by our customer service agent to choose a substitute product, or alternatively you may choose to be refunded.

All orders can be returned within 7 days of receiving it, provided that the item is unused and in the same condition as receiving it. The shipping costs for returning the items are for the customer’s account. Any item that is not in its original condition, is damaged or has missing parts, for reasons not due to Luminox's error, will not be accepted. Click here to view the full return policy or log a return.

You are welcome to send your watch to the Luminox Head Office for repair. This process may take up to 4 to 6 weeks, depending on the repair. Please refer to our returns and repairs section for further information.

You can contact our repairs department on 011 089 6000, or on email support@tregerbrandsworkshop.zendesk.com for any repair enquiries.

Please enter the relevant promo code in the ‘promo code’ field at the checkout. Your discount will then be automatically applied.

Only one promotion can be redeemed at a time and promo codes are not valid on sale items.

Our customer service department is available 8:00-16:00, from Monday to Friday. To contact us, either fill in the form online or email us at info@luminoxwatches.co.za and we'll get back to you as soon as possible. Alternatively please call us on 011 089 6007.

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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